FAQS

Q: I can't track my order using the tracking number provided. What can I do?
A: If you can't track your order using the tracking number provided:
1. Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take a few days to update new delivery information on their website.
Q: How long will it take to receive my order?
A: Normally the package can be delivered within a few days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. 
Once your order has shipped, you will receive a  tracking number by email, enabling you to track your order.